Returns and refunds

The short version

You have 7 days from delivery to start a return. The item needs to be unworn, unwashed, and with its tags still on. Once we have it back, your refund is issued within 7 working days.

How to start one

• Email TODO — support@yourdomain.com with your order number and which item you are returning.
• Tell us briefly why — it helps us fix sizing and descriptions.
• We will reply within 2 working days with a pickup or return address.

Please do not post anything back before writing to us. Unannounced returns are hard to match to an order, which delays your refund.

What we cannot take back

• Items that have been worn, washed, or altered.
• Items returned without their original tags.
• Anything made or altered to your measurements, unless it arrived faulty or wrong.

If something arrives faulty or wrong

That is on us, not you. Write within 7 days of delivery with a photo and we will arrange a replacement or a full refund, including any delivery charge you paid. You will not pay return postage.

Refunds

Refunds go back to the original payment method — we cannot send them anywhere else. Once issued, your bank or card provider usually takes a further 5 to 7 working days to show it.

If the return was your choice rather than a fault, the original delivery charge is not refunded.

Exchanges

For a different size or colour, the quickest route is a return plus a new order — that way the size you want is reserved straight away rather than possibly selling out while your parcel is in transit.

Cancelling an order

An order can be cancelled any time before it is dispatched. Email us with the order number and we will stop it and refund you in full. Once it has been handed to the courier it has to be treated as a return.